Customer Care

In which country can I make an order?

New Balance now serves the following countries, visit our other online stores for all of your New Balance needs:

Click here for information on territories to which we cannot ship.

Delivery Methods & Costs

New Balance offers FREE delivery on all orders over £50.00 / €50.00. Packages are delivered via UPS.

Please note that the following delivery times do not apply to NB1 orders. NB1 orders will be made for you and delivered in 4 weeks. For more information on the delivery of your NB1 order please contact our Customer Care.

See table below for time and costs:

Destination Shipping Method Delivery Location Shipping Costs Free Shipping Threshold Delivery Times
United Kingdom Express Address £ 14.50 - 1-2 working days
Standard Address
Access Point
£ 4.50 £ 50 2-3 working days
Germany Express Address € 15,00 - 1-3 working days
Standard Address
Access Point
€ 5,00 € 50 3-5 working days
Austria Express Address € 15,00 - 1-3 working days
Standard Address € 5,00 € 50 3-5 working days
France Express Address € 15,00 - 1-3 working days
Standard Address
Access Point
€ 5,00 € 50 3-5 working days
Spain Express Address € 15,00 - 1-3 working days
Standard Address
Access Point
€ 5,00 € 50 3-5 working days
Italy Express Address € 15,00 - 1-3 working days
Standard Address
Access Point
€ 5,00 € 50 3-5 working days
Belgium Express Address € 15,00 - 1-3 working days
Standard Address
Access Point
€ 5,00 € 50 3-5 working days
Netherlands Express Address € 15,00 - 1-3 working days
Standard Address
Access Point
€ 5,00 € 50 3-5 working days
Luxembourg Express Address € 15,00 - 1-3 working days
Standard Address € 5,00 € 50 3-5 working days
Ireland Express Address € 15,00 - 1-3 working days
Standard Address € 5,00 € 50 3-5 working days
Greece Express Address € 15,00 - 1-3 working days
Standard Address € 5,00 € 50 5-9 working days
Lithuania Express Address € 15,00 - 1-3 working days
Standard Address € 5,00 € 50 4-5 working days
Czech Republic Express Address € 15,00 - 1-3 working days
Standard Address € 5,00 € 50 3-5 working days
Finland Express Address € 15,00 - 1-3 working days
Standard Address
Access Point
€ 5,00 € 50 4-7 working days
Latvia Express Address € 15,00 - 1-3 working days
Standard Address € 5,00 € 50 5-6 working days
Estonia Express Address € 15,00 - 1-3 working days
Standard Address € 5,00 € 50 5-6 working days
Portugal Express Address € 15,00 - 1-3 working days
Standard Address € 5,00 € 50 3-5 working days
Sweden Express Address € 15,00 - 1-3 working days
Standard Address
Access Point
€ 5,00 € 50 3-7 working days
Denmark Express Address € 15,00 - 1-3 working days
Standard Address
Access Point
€ 5,00 € 50 3-4 working days
Hungary Express Address € 15,00 - 1-3 working days
Standard Address € 5,00 € 50 4-5 working days
Slovenia Express Address € 15,00 - 1-3 working days
Standard Address € 5,00 € 50 3-5 working days

Since we know you may not always be at home when your delivery arrives, or you may not be able to receive deliveries at work, we are pleased to provide the additional option of delivery to a UPS Access Point. UPS Access Point locations are convenient places - such as local newsagents or other local businesses - that offer easy parcel drop-off or collection. UPS Access Point locations are designed to make your life easier as they offer weekend and evening hours.

At checkout, you can chose to have your parcel delivered to a UPS Access Point instead of to your home/work address.

To see if there is a UPS Access Point in your area, please click the below link:
UPS Access Point

To find your local UPS phone number, please click the below link:
UPS Phone Number

Delivery to Multiple Addresses

For deliveries to multiple addresses, simply place a separate order for each delivery address.